At Jarvisden, we offer a range of managed services tailored to meet the diverse needs of modern enterprises. Our aim is to enhance the efficiency and reliability of IT systems, allowing businesses to focus on their core operations.
(Proactive and Reflex Support)
Our IT Infrastructure Managed Services support models typically fall into several categories, each catering to different organizational needs and preferences. Each support model offers different levels of involvement, control, and cost, allowing organizations to choose the one that best fits their needs and goals.
Dedicated Services: We JARVISDEN, as a managed service provider (MSP), take complete responsibility for the organization’s entire IT infrastructure. This includes all aspects of IT management, from cable (Network) to cloud.
Shared Services: The organization retains some control over its IT infrastructure while JARVISDEN handles specific functions or areas. For example, the organization might manage its own network while outsourcing server management and security.
Ad-Hoc Support: The organization engages in support and management services as needed, used for specific projects or blanket support model.
Project-Based Support: We engage projects on T&M model (Time & Material), such as implementing new technologies, upgrading systems, migration or any cloud services. This model focuses on achieving (particular) project goals and timelines.
CARe Model: Customer Action and Response, works on call basis. Maintenance program designed based on calls. A call is defined as man-day support in any format (On-site or remote).
ONSITE
This model ensures that a dedicated engineer is present at the client’s premises on tailored support window (24X7X365). The on-site model refers to an Engineer, physically present at the location and provides hands-on support which mitigates proximity.
REMOTE
Support is delivered remotely, where our team aids through various online tools and communication channels on customized support window (24X7X365). This model is efficient for addressing issues, managing systems, and providing technical support without the need for physical presence
HYBRID
This model combines scheduled on-site visits with remote support, as outlined in the Managed Service Agreement (MSA). It offers a flexible approach, with the combination of both on-site and remote support. This hybrid approach provides a balance of in-person and remote assistance, catering to diverse support needs.